1/ Return & Refund Policy for eTextbook:
– We strive to achieve zero-order mistake through an accurate and foolproof system of verification and purchase as follows. We have sufficient checkpoints to ensure that the product is verified from all possible detailed characteristics before buying. All our products are digital downloads and hence not returnable. Descriptions are all clear so that any misunderstanding with physical goods will not be entertained.
– Before placing orders, please double-check the Textbook’s title and ISBN to make sure you are purchasing the right Textbooks for your courses. We would not be responsible for any orders made by mistake. Which means, If customers bought wrong Textbooks, they had to keep them.
– We only accept Return & Refund for these cases below:
- Customers make duplicated orders by accident. We will issue the refund for one of them.
- The ebook has corrupt and can not replace for the new ebook
– We only accept to replace new ebook for these cases below:
- The eTextbooks are MISSING important contents.
- The eTextbooks are NOT as described.
– We can not accept Return & Refund for these cases below:
- The order has processed and completed even if you never download
- The order was made but the incorrect title by customer’s mistake
- We don’t sell a book with a hardcover, before placing orders, please double-check what are you buying
2/ Important Note about Refund Process:
- The payment gateway submits refunds to your bank immediately. Depending on the bank’s processing time, it can take anywhere from 5-10 business days to show up on your bank account.
- If you do not see the refund after ten business days and they are still seeing the original charge on your bank statement, you should reach out to your bank for more information.